First of all, packaging: This thing is huge!
And deep, too. This isn't a game to put on your bookshelf. It's a game to make a bookshelf out of. I may use the box this came in to add a room on to our apartment. It's big. B-I-G.
|My meaty hand rests on the giant game box.|
|This is how thick the box is. Alternate use -- |
keep your trailer level.
|This is the Studio McVey painted version of the special edition |
Lt. Kara from the Kickstarter website.
|My second piece of signed art. I offered to send it back, |
but CMON told me I could keep it. Hmmm, eBay maybe?
Now I'm nothing if not a whiny, entitled, overprivileged manchild, and that kind of mispack can just suck the joy out of a much-anticipated delivery. Two quick emails, one to Cool Mini or Not and one a message through the Kickstarter system itself, outlined my problem to them.
I seriously did not expect an immediate response, given that they're in the early days of shipping out the game. CMON's customer service sent an automatic reply acknowledging my issue, and I swear before I finished READING that email, I had a personal response from Ginger at CMON. She promised they'd ship it out as soon as possible, most likely the next day, and send me a tracking number. This was midafternoon on Tuesday, the 15th. On Thursday I got an email with the tracking number from Ginger, saying it had been sent out the previous day, AND I got a message through Kickstarter wanting to make sure CMON customer service was handling the issue to my satisfaction.
|Here's the extra-special version of Lt. Kara herself, what Mike called in the Kickstarter|
Updates "Tech-comm Lt. Kara Black." They've done special rules for her, in a pdf.
Hard-card to follow in later release, I believe. Download her stats at alt-Kara stats
The package arrived Friday morning, less than 48 hours after I'd reported the issue. (It helps that I only live a few hours from CMON Central, I suppose.) But they were exemplary in fixing a problem that was, to me, serious. I told them Ginger deserves a raise.
CMON has always done right by me. This is the third Kickstarter they've been involved in that I've supported, and I'm sure it won't be the last.